one Path to Customer Happiness
New age CEM should have multilevel perceptive. At micro-level, optimize how each of the customers is satisfied. At macro-level strategize and make decisions using the input from micro-level operations. Enhance your guiding strategy with customer's voice.
Real-time measurement of customer emotions, while conversations is in progress will not only help customer care executives, but also for floor managers to assess their team's performance.
Tap into email conversations, reviews and other feedbacks of your customer to understand the emotional state of the customer. Use this information to get better customer satisfaction insights.