Customer Emography

Human behaviour flows from three main sources: desire, emotion, and knowledge.  - Plato

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Customer care is more of an art than science, but with the help of science and right tools one can effectively master the art. Emography is one of such tools that helps to monitor customer emotion in real-time chat conversations by measuring how each customer messages and their rate of change in emotions.

Emogrpahy helps you to

  • Effectively read customer.
  • Know when customer care executive make a mistake.
  • Actively steer customer emotion to positive.
  • Reduce escalation rates.
  • Reduce closing time.

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